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www.heatrod.com
Helpline 0161 727 3713
Celebtrating 50 years of manufacturing

Privacy Policy

We take our customers privacy concerns seriously. We abide by the appropriate UK and EU Rules on Data Protection. If you have any further queries regarding privacy, please contact our customer service team via the Contact Us link on our website.

Your information is used for our internal purposes. We collect basic login data (e.g. email address, password, company name) when you register with us. This information is used to identify our customers and to send order confirmations. We collect delivery and billing information (ie. billing/delivery addresses, phone number) at the Checkout page in order to process your order and to contact you should there be a problem with your order. We also collect contact details for marketing purposes and to inform you of new products and services and any special offers we may have from time to time.

We value your privacy and understand that you don’t want your name and personal details sold to third parties. Heatrod Elements will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party, who will also keep your personal details protected, when it is necessary for processing your order and facilitating delivery.

We also collect information about your visits to our web site by cookies. “Cookies” are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by many websites, including ours, can facilitate a user’s ongoing access to and use of a site. They may allow Heatrod Elements to customise the Site to your needs. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to deny or accept the cookie feature. Like many web site operators, we also use software to analyse and record visitor numbers and other details such as the number of page views (or page impressions) that occur on Site, the number of visitors to our Site, how long those visitors (on average) spend on our Site when they do visit and common entry and exit points into our Site. This non-personal information is used by us to assist in analysing the usage of our web site.

By using our web site, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

Got a question? ask the experts

If you have a question about any of our products simply submit it and we'll get back to you as soon as we can. Alternatively just call us on 0161 727 3713 and we'll do our best to make sure you get the right part.

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