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Question for 80014ATS (Added 31/10/16 )

Our 80014ATS immersion heater is not working, the resistance of the element is about 20 ohms which seems right. There is a connection through the thermostat. The thermal cut-out is open circuit but the button does not seem to have popped out. Can I replace the cut-out without draining the tank or do I need to get a plumber to replace the whole immersion heater?

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